T&Cs

These general terms and conditions of sales (GTC) are established in accordance with articles L211-1 Et Seq of the French Tourism Code and the decree of 1 March 2018 establishing the model information form for the sale of trips and holidays. 

General terms and conditions 

Terre de Flandre Tourisme (TdFT) is licensed to market within the framework of law n°2009-888 of 22 July 2009. It may therefore book and sell all types of tourist and leisure services, mainly within its area of operation: the 40 municipalities of the Hauts de Flandre Community of Municipalities. In addition to its commercial mission, this activity aims to promote the region and its tourism stakeholders, facilitate the marketing of local offerings, and generate additional revenue. As part of its missions, the Tourist Office wishes to be able to sell services online, to individuals, such as simple visits and package holidays combining visits, restaurants and/or accommodation. These various services are governed by these general terms and conditions of sale. 

These general terms and conditions of sale are subject to change. When necessary, these changes will be brought to the Customer's attention in writing before the contract is concluded.   

1. Definitions 
The terms used in these General Terms and Conditions of Sale and Use of the Website, or in connection with their execution, shall have the meanings given to them in the definitions below: 

Producer: Refers to the Hauts de Flandre Community of Municipalities, on behalf of its Intercommunal Tourist Office, a public establishment for intercommunal cooperation, within the framework of its "E-boutique" or its sales at the ticket office. 
The OTI's SIRET number is 200 040 954 00139 (Code APE:7990Z) 
Its registered office is located at 468 rue de la Couronne de Bierne – 59380 Bergues 

The producer provides the Beneficiaries with the Service ordered online or at the counter. 

User(s): refers to any natural person(s) visiting the Tourist information desks or using the Website to consult the services offered by the producer, make reservations and pay for the services subscribed to. The User may or may not be the Beneficiary of the service. If they are not the Beneficiary, it is their responsibility to ensure that each of the Beneficiaries is able to participate in the service before placing any order. 

Beneficiary(ies): refers to the person(s) indicated as being of the beneficiary(ies) of the service at the time of the order. 

Party(ies): refers jointly or separately to the User and/or the Producer. 

Service(s): refers to the service or product offered for sale and provided by the Producer to the Beneficiary(ies) in exchange for the Voucher. 

Order(s): refers to the reservation(s) and payment(s) made at the counter or online, via the Website, for a Service provided by the Producer to a User. 

Voucher: refers to the document sent to the User by email or handed over in person when their Order is confirmed and in exchange for payment for the chosen service. This voucher must be presented by the Beneficiary to the Producer at the time of the service. 

The voucher includes: the name of the Beneficiary provided at the time of purchase online or at the tourist desk, the nominal value of the Voucher, the description of the service, and a unique identification number. 

Website: refers to the Producer's website accessible at www.terredeflandretourisme.com. Links may be set up from the websites of partners of the tourist office. 

Counter: refers to sales made directly by agents at the Tourist Information Desks. 
 
2. Purpose: 
The purpose of these general terms and conditions of sale and use is to define the terms and conditions under which the Producer offers for sale and sells Services to Users via its website or its counters. They constitute a Contract between the User and the Producer. 
These general terms and conditions of sale and use of the website will take effect on 12 January 2026. They supersede all previous versions.  
Consequently, placing an order implies acceptance of these General Terms and Conditions of Sale by the User, without reserve nor restriction, and full and complete adherence to them. These General Terms and Conditions of Sale prevail over any other document, except for special conditions expressly agreed in writing by the Producer.  
The User hereby declares and acknowledges that they have read, understood and accepted the terms and conditions of sale of the website and at the tourist desks prior to placing their Order, respecting third party rights and in accordance with applicable law. The User acknowledges and accepts that access to the website or Tourist desks may be restricted and/or its use subjects to specific conditions. 
The services available on the website or at Tourist desks are reserved for natural persons of legal age, excluding any sale to professionals or resale to third parties. 
Regardless of their place of residence or connection, users who place orders via the website or Tourist desks are deemed to be purchasing in France and are therefore subject to French law. 

3. Purchuse and booking of a Service 
3.1 Requirements 
Any user purchasing a service must be at least 18 years old and legally capable of entering into a contract. Users guarantee the producer the accuracy of the information they provide and are personally responsible for any persons they register for the same service. 

3.2 Description of services 
When booking a service, it is the User's responsibility to check the precise content of the service offered. The Producer endeavours to describe the service offered on the website or at the Tourist desks as accurately as possible. However, the service may be subject to changes, which will be notified to the User as soon as possible.  
The duration of the service offered is given for information purposes only; the User may not claim any variation in this duration due to the nature of the activities and/or the circumstances in which they were carried out.  
The photos on the website are not contractually binding.  
The service do not include transport to the Producer's meeting point. 

3.3 Restrictions 
Certain activities are only accessible under certain conditions (physical, meteorological or other). In addition, certain activities are only accessible under certain conditions of health, age, weight or skill. These conditions are indicated for each service on the website or at the Tourist desks. 
The Producer reserves the right to refuse the requested service or to postpone the booking if the required conditions are not met by the Beneficiary(ies). 
Due to the nature of certain activities, the Producer may ask the Beneficiary to sign a liability waiver or provide a deposit cheque. 
The Producer may also require the Beneficiary(ies) to produce any certificate of aptitude required for the practice of certain activities. 
In all cases, the Producer shall not be liable for compensation to the User and/or Beneficiary(ies) if they are unable to participate in the reserved service due to not meeting the required conditions. 

3.4 Availability 
The Producer endeavours to update the availability of its service in real time. 
However, given the simultaneous connections of different Users, it is possible that a service appearing as available on the date and time chosen by the User when consulting the description may no longer be available when the User confirms the Order. 
This is why, for each Order, the availability of services is systematically checked by the Producer. If the Producer informs the User that the service is unavailable after the Order has been confirmed, the contract shall be void and and the price paid at the time of the Orders shall be refunded to the User, to the exclusion of any other amount. 

3.5 Order, validation and confirmation 
The Order process on the website is as follows: 
The User selects the service(s) of their choice, the date and time of the booking; 
He fills in the information requested on the website or provide it at the Tourist desk, as necessary for their booking (in particular the number of Beneficiaries, their surnames, first names, date of birth and addresses...); 
He indicates payment method for his Order. 
He then confirms his Order: the Contract between the User and the Producer is then validly concluded. 
In accordance with Article L.1127-2 Et seq. of the Civil Code, an electronic signature in the form of a "double-click" associated with the authentication and non-repudiation procedure and the protection of the integrity of messages, has the same legal value as a signature expressing the party's consent to the obligations arising from the act. 
The contract is deemed to have been formed when the order is validated on the website with the second click. The order is binding on the user, who may only cancel the contract under specific conditions. The contractual information will be confirmed by email, along with the invoice and the voucher.  
Each voucher includes: 
* The name of the Beneficiary entered during the purchase on the website, 
* The nominal value of the Voucher, 
* The description of the service, 
* The date and time of the booking, 
* A unique identification number. 
The Voucher is only valid for the activity and date selected on the website when placing the Order or at the tourist desk at the time of purchase. 
The Voucher must be handed over by the Beneficiary to the Producer on the day of the service. 

4. Price 
The prices of the services are indicated in euros including VAT and correspond to those applied on the days of the purchase. The descriptions of the services appearing on the website or specified at the Tourist desk indicate what is included in the price. 
Unless stated otherwise in the service description, the price does not include transport to the service location, accommodation, living expenses, meals and drinks, on-site expenses, or any service or provision not expressly mentioned in the service description. 

 5. Terms and conditions of payment 
Payment for services can be made online only by credit card (Carte Bleue, Visa, Eurocard/Mastercard) or at Tourist Office Desks using the payment methods provided for each. 
For online payment, the User must enter the card number, expiry date and security code (cryptogram) located on the back of the card directly in the fields provided for this purpose. 
The full amount of the Order will be debited from the credit card on the day of the purchase. 
The Producer reserves the right to suspend any purchase processing and any service in the event of non-payment or refusal of authorisation of payment by credit card by the authorised banking organisations. 

 6. Withdrawal 

In accordance with Article L.221-18 of the French Consumer Code, the buyer has a fourteen (14) day withdrawal period from the date of order confirmation by the producer for distance selling. During this period, the buyer does not need to provide a reason or pay any penalties, except for the return costs, which shall remain at their expense. 
However, the right of withdrawal does not apply to 'leisure services that must be provided on a specific date or at specific intervals', in accordance with Article L.221-82-12 of the Consumer Code. 
Consequently, the right to withdraw within 14 clear days for an exchange or refund does not apply to services booked with the producer that have a specific date. 
In the context of online purchases of physical boutique products, the user has fourteen (14) clear days from receipt of the products to exercise their right of withdrawal, without having to justify their reasons or pay penalties, except for return costs where applicable. If the fourteen-day period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. If the right of withdrawal is exercised, the producer shall reimburse the user for all sums paid, excluding initial transport costs, as soon as possible and subject to the product being returned to the Tourist Office headquarters. The cost of returning the product shall be borne by the User and shall not be reimbursed. 

7. Exchange, postponements and cancellation of dated services 
No exchanges, cancellations or postponements of booking will be accepted, except in the event of cancellation by the Producer. The Tourist Office reserves the right to cancel the service in the event of force majeure (e.g. unfavourable developments in the health situation) or in the event of inability to provide the planned service. Such cancellation will entitle the User to a full refund of the sums paid for the activity. 
 In the event of non-use, loss or destruction of the Voucher, the Beneficiary shall not be entitled to any refund. The Producer cannot be held responsible in the event of loss, theft or non-use of the Voucher after the confirmation email has been sent, or in the event of any inability to participate in certain activities attributable to the User and/or the Beneficiary. 

7.1 Tickets offices: 
• Cancellation by the customer: no refund will be given if the customer cancels. 
• Cancellation by the organiser: if the event is cancelled due to circumstances beyond the organiser's control, only the purchase price of the tickets will be refunded by the Tourist Office, excluding any management and delivery fees and all ancillary costs. This refund will be made after the tickets have been returned or the booking cancelled via the OTI software. 
The producer cannot be held liable for any loss, theft or non-use of the voucher after the confirmation email has been sent, nor for any inability to participate in certain activities attributable to the user and/or the beneficiary. 

8. Delivery of shop products and event tickets (excluding services organised by the Producer) 
* Territory: tickets order is delivered in mainland France (for other countries, please contact us). 
Terms and conditions: deliveries are made by La Poste. Products are delivered to the delivery address provided during the ordering process. In the event of an error in the delivery address, the Tourist Office cannot be held responsible for any delays. 
Services organised by the producer: services organised by the organiser (guided tours, dinner walks, etc.) are not subject to tickets being sent by post. The order confirmation received in printed form or displayed on the User's smartphone screen serves as a voucher. 

9. Responsability of Users and Beneficiaries 
The User acknowledges having read these general terms and conditions of sale, as well as the information and advice included in the description of the service offered, and having informed the Beneficiary(ies) of said service, if he/she is not the Beneficiary himself/herself. In addition, each Beneficiary must comply with the instructions, advice, and recommendations of the guide(s). In this regard, the Producer cannot be held responsible for accidents caused by the carelessness of one or more Beneficiaries, and the Producer also reserves the right to exclude at any time any Beneficiary whose behaviour is considered dangerous to themselves or to other participants. In this case, no refund will be possible.  
Minors must, for all activities, present parental authorisation or be accompanied by a responsible adult. 
The User is invited to check that the activities are compatible with the physical condition of the Beneficiary(ies). In certain cases, the Producer may ask the Beneficiary(ies) to sign a liability waiver. 

10. Producer's responsibility 
10.1 Obligations of means 
For all Services provided, the Parties expressly agree that the Producer is only subject to a general obligation of means. The Producer undertakes to use all means necessary to ensure, under the best conditions, the Service ordered by the User as described on its website. 

10.2. General limitation of responsibility 
In general, in the event that the Producer is held responsible as a result of the non-performance or poor performance of the Service, or for any other cause attributable to the Producer, the Parties agree that: 
Only direct damages resulting from the non-performance of its contractual obligations are eligible for compensation. Consequently, any indirect damages, including moral or commercial damages, loss of profits, turnover, orders or customers suffered by the User, the Beneficiary(ies) and/or third parties shall not give rise to any right to compensation. 
The amount of compensation that may be charged to the Producer is expressly limited to the sums received by the latter in respect of the Service. 

10.3 Damage 
The Tourist Office declines all responsibility for theft, loss or damage to personal belongings during activities. The trainee or their legal representative is personally responsible for any damage, loss or deterioration caused by them. 
However, the Producer shall not be held responsible if the non-performance or poor performance of its contractual obligations is attributable to the User, the Beneficiary(ies), a third party or a case of force majeure. 
Finally, sites linked directly or indirectly to the Producer's Site are not under the control of the latter. Consequently, the Producer assumes no responsibility for the information published on these sites. 

11. Force majeure 
The obligations contained herein shall not be applicable or shall be suspended automatically and without compensation if their performance has become impossible due to a case of force majeure or unforeseeable circumstances as defined by case law or for any reason not attributable to the User, the Beneficiary(ies) or the Producer. 
Each Party shall inform its co-contracting party by any means and as soon as possible in the event of a force majeure event preventing it from performing all or part of its contractual obligations. 
The Parties shall make every effort to prevent or reduce the effects of a breach of contract caused by an event of force majeure; the party wishing to invoke an event of force majeure must notify the other party without delay of the commencement and, where applicable, the cessation of such event. Failing to do so will result in the party not being released from liability. 

12. Access to the website and ticket tourist desks 
The Producer shall endeavour to provide permanent access to the Website, 24 hours a day, 7 days a week. However, access to the Website may be suspended at any time and without notice, in particular due to breakdowns, failures or paralysis of the network, system and/or means of communication, as well as due to maintenance and corrections made necessary by the updating and proper functioning of the Website. Access to the Tourist desks will be during the Tourist Office opening hours, except in cases of force majeure. 
The Producer reserves the right to modify the content of this Site at any time and without notice. 
The User undertakes not to hinder access to the Site and/or the proper functioning of the Site in any way that could damage, intercept or interfere with all or part of the Site. 
The Producer cannot be held liable for any direct or indirect damage due to an interruption, malfunction of any kind, suspension or shutdown of the Website for any reason whatsoever, or for any direct or indirect damage resulting in any way from access to the Website. 
Users of this Website acknowledge that they have the necessary skills and means to access and use this Website. The communication protocols used are those in use on the Internet. 
The Producer cannot be held responsible for elements beyond its control and for any damage that may be suffered by the User's technical environment, in particular their computers, software, network equipment and any other equipment used to access or use the Website. 
It is hereby reiterated that fraudulently accessing or remaining in a computer system, hindering or distorting the functioning of such a system, or fraudulently introducing or modifying data in a computer system constitutes offences punishable by criminal penalties. 
Access to the Site is free of charge. The costs of accessing and using the telecommunications network are borne by the User, in accordance with the terms and conditions set by their access providers and telecommunications operators. 

13. Intellectual Property 
The entire Site (structure, presentation and content) constitutes a work protected by French and international legislation in force on copyright and, more generally, on intellectual property. 
The Producer is the owner or holder of the rights to all elements comprising this Website, including text, data, drawings, graphics, photos, animations and sounds, as well as downloadable documents. All rights, including in particular the rights of exploitation, reproduction and extraction on any material, of all or part of the data, files and all elements appearing on the web pages of this Website, as well as the rights of representation and reproduction on any material, of all or part of the Website itself, the rights of modification, adaptation or translation, are reserved exclusively for the 
Producer and its possible beneficiaries, subject to the pre-existing rights of third parties who have authorised the digital reproduction and/or integration into this Site, by the Producer, of their works of any kind whatsoever. 
Any reproduction, representation, distribution or redistribution, in whole or in part, of the content of this Website by any means whatsoever without the express prior authorisation of the Producer is prohibited and constitutes an infringement punishable under Articles L.335-2 Et seq. of the Intellectual Property Code. 
The reproduction of texts and web pages from the Site on paper is authorised, subject to the following cumulative conditions: free distribution, respect for the integrity and purpose of the documents reproduced (no modifications or alterations), respect for the purpose of the Site in the use of this information and elements, clear and legible citation of the source with mention of the name of the Site, its internet address and the Producer's copyright. 
Copies of the documents contained on this Website may only be made for information purposes and exclusively for strictly private use. Any other reproduction or use of copies for other purposes is expressly prohibited. The trademarks, company names and logos appearing on the Website are protected. 
Any total or partial reproduction of these trademarks or logos, made from elements of the Website without the express authorisation of the Producer or its beneficiaries, is therefore prohibited, within the meaning of Article L.713-2 of the Intellectual Property Code. 

14. Hypertext links 
The Website contains hypertext links providing access to websites that are not published by the Producer. Consequently, the latter cannot be held responsible for the content of the websites to which the User may thus have access. 
The creation of hypertext links to the Site's home page is authorised. Links to specific pages of the Site (deep links) are subject to the Producer's prior authorisation. 
The URL of the target page must be clearly indicated. The user site must not present the Site as its own, distort the content of the Site, or fail to clearly indicate that the User is being directed to the Site. The pages of the Site must not be embedded within the pages of another site but may be displayed in a new window. 
No mirroring of the Site, i.e. posting it online at another URL, is permitted. 

15. User traces 

Users are informed that, when visiting the Website, a "cookie" (a small file sent to the hard drive of the User's computer) may be automatically installed and stored temporarily in the memory or on the hard drive. Users of the Website acknowledge that they have been informed of this practice and authorise the Producer to use it. They may oppose the recording of these cookies by configuring the browser installed on their system to notify them of the arrival of a cookie and to be able to refuse it. The cookies used on this website, along with any other environmental variable captures, audit file management and temporary internet file directory (cache) openings, will only be used by the Producer for the purposes of analysing and optimising the website. The Producer undertakes not to make any other use of them. 

16. Personal data 
When using the Website, the User may be required to provide various personal data. The User declares that they are aware of this processing of personal data. The personal data collected on the Website is stored in a computerised file by the Hauts de Flandre Community of Municipalities. The purpose of this collection is to enable Users to use the services and benefit from commercial offers for similar products or services, but also to manage, secure and validate Orders, combat Internet fraud and send commercial offers. The information marked "mandatory" is essential for the management of the User's Order. Failure to provide optional data does not result in any difference in treatment of any kind for the User. The User consents to their data being collected by the Hauts de Flandre Community of Municipalities. If the User does not wish to receive these offers by email, they simply need to tick the box provided for this purpose. The commercial offers sent may only concern offers from the Producer and commercial offers from its partners. A link will allow the User, each time they receive an email, to indicate their opposition to receiving new commercial offers in the future. Users' personal data is intended for the Hauts de Flandre Community of Municipalities, its partners, its subcontractors and its technical and commercial partners. The User acknowledges and accepts that the Producer may be required, in order to comply with applicable law, to disclose personal data concerning them, in particular for the purposes of legal proceedings, to ensure that Users comply with the General Terms and Conditions of Sale and Use of the Website, to respond to requests from the police and gendarmerie alleging the violation of third party rights and, more generally, to protect the rights and interests of the Producer and its technical or commercial partners. In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and civil liberties, amended by Law No. of 6 August 2004, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018, you have rights over your data. You can access and obtain a copy of your data, object to the processing of this data, have it corrected and, under certain conditions, have it deleted. You also have the right to restrict the processing of your data and the possibility of requesting its portability. To exercise your rights, you can send a request by email to rgpd@cdg59.fr or by post to:  
Régie E-Boutique de Terre de Flandre Tourisme (CCHF) 
468 rue de la Couronne de Bierne  
59380 Bergues  
France 
To exercise your rights, you must attach any documents proving your identity to your request. The Hauts de Flandre Community of Municipalities undertakes to respond within a maximum of one month from the date of receipt of your request, in accordance with the legal provisions applicable. If, after contacting us, you feel that your rights regarding your data have not been respected, you can submit a complaint online to the CNIL (https://www.cnil.fr/fr/plaintes) or by post. 

17. Protection of minors 
In accordance with Article 1124 of the Civil Code, minors who are not emancipated are not legally capable of entering into contracts. Consequently, Orders intended for minors must be placed by persons exercising parental authority. In the event of accidental collection of personal data relating to a minor, persons exercising parental authority have the right to object to its storage by the Producer. 

18. Miscellaneous 
These General Terms and Conditions of Sale express the entirety of the obligations of the Parties in relation to their subject matter. The User acknowledges and accepts that the fact that the Producer tolerates a situation does not have the effect of granting them acquired rights. Such tolerance cannot be interpreted as a waiver of the right to assert the rights in question at a later date. If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other provisions shall remain in full force and effect. 

19.Disputes 
19.1. Evidence  
The Producer may use as evidence any documents, programs, data, files, recordings, operations and other items (such as monitoring reports or other statements) of a digital or electronic nature or format, established, received or stored directly or indirectly by the Producer or its technical service providers, for example in any database. As such, the records stored by the Producer's or its technical service providers' computer system are expressly accepted as proof of communications between the Parties, use of the Website and payments made between the Parties and shall be deemed authentic in the event of a dispute. Orders and invoices are archived on a reliable and durable support so as to constitute a faithful and durable copy in accordance with Article 1348 of the Civil Code. 

19.2. Applicable law  
This contract is governed by French law, to the exclusion of any other law or convention, regardless of where the site is used or the services are performed. This applies to both substantive and procedural rules.  

19.3. Jurisdiction  
In the event of a dispute and if no amicable settlement is reached, the Producer and the User shall refer the matter to the competent courts of the place where the Producer's registered office is located. They expressly attribute jurisdiction to these courts, including in the event of multiple parties, third-party proceedings, warranty claims or incidental claims, and for summary or request proceedings. 

Producer's contact details  
Name: Régie E-boutique de Terre de Flandre Tourisme (CCHF) 
Legal form – RCS registration number and location:  EPIC – APE 7990Z  
Address: 468 Rue de la Couronne de Bierne – 59380 Bergues - France 
Intra-Community VAT identification: FROE200040954 
Email: marlene.simonin@terredeflandretourisme.com